ukclassify.com

Customer Service Administrator

Customer Service Administrator£28000 - £30,000Our client, a well-established company in need of a Customer Service Administrator, is seeking a proactive individual to join their Customer Service team. The role is essential to ensuring exceptional service for customers, managing inquiries, and supporting smooth daily operations within the customer service department.Key ResponsibilitiesCustomer Support: Manage inbound inquiries via phone, email, and chat, providing...

Pawhut 1.21M Cat Tree Tower With Sisal Scratching Posts Bed Tunnel Perch Teaser Toy - Brown D30-288V01bn

Price now:

From

£32.99

to

£39.99
Top Picks

TheGrimBrother

Customer Service & Call Centre

£30.00

Allan

Customer Service & Call Centre

£7.50

Karen

Customer Service & Call Centre

£30.00

Muhammad

Customer Service & Call Centre

£25.00

L

Customer Service & Call Centre

£40.00

Caroline

Customer Service & Call Centre

£50.00

Muhammad

Customer Service & Call Centre

£45.00
Computer Chair

Jaye

Customer Service & Call Centre

£15.00

Desk with Shelving

Chantelle

Customer Service & Call Centre

£15.00

Office desks available

Muhammad

Customer Service & Call Centre

£60.00

Product Specifications

General

gs

Hudson Shribman

Posted

6 days ago

description

Customer Service Administrator

£28000 - £30,000

Our client, a well-established company in need of a Customer Service Administrator, is seeking a proactive individual to join their Customer Service team. The role is essential to ensuring exceptional service for customers, managing inquiries, and supporting smooth daily operations within the customer service department.

Key Responsibilities

Customer Support: Manage inbound inquiries via phone, email, and chat, providing timely and accurate information on products, services, and orders.

Complaint Resolution: Address and resolve customer complaints, escalating issues when necessary to achieve customer satisfaction.

Order Management: Process orders and returns, track shipments, and work with other departments to resolve order-related issues.

Record Keeping: Maintain and update customer records and interactions within the CRM system.

Reporting: Prepare regular reports on customer service performance, trends, and issues for management.

Team Collaboration: Collaborate with departments such as Marketing, Sales, Logistics, and Finance to ensure seamless service delivery.

Continuous Improvement: Contribute to the development of customer service policies and procedures, suggesting improvements based on customer feedback.

Product Knowledge: Stay informed on products and services to provide accurate customer support.

Ad Hoc Support: Assist with additional administrative tasks, such as managing schedules, coordinating meetings, and supporting company events and exhibitions.

Qualifications and Skills

Education: High school diploma or equivalent (Bachelor’s degree in Business Administration or related field preferred).

Experience:

Previous experience in customer service, administration, or a related role.

Familiarity with CRM systems like Salesforce or Zendesk is a plus.

Skills:

Strong communication skills, both verbal and written.

Excellent organizational skills with the ability to manage multiple tasks.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Problem-solving skills and the ability to think critically in high-pressure situations.

Attention to detail and strong follow-up abilities.

Ability to work independently and as part of a team.

Working Conditions

Schedule: Full-time, Monday – Thursday 8:00 am – 5:30 pm, Friday 8:00 am – 1:00 pm.

Work Environment: Office-based.

Compensation & Benefits

Competitive salary: £28,000 - £30,000 per annum

Company pension plan

Paid holidays and bank holidays

Professional development opportunities

On-site parking

Cycle-to-work scheme

If you're a motivated professional with a passion for customer service, apply now to be part of a dynamic team where you can make an impact.

(url removed)

location

Isleworth, London

Todays Bargains

Ikea Bekant automatic sit/stand desk in black

100.00

Daria

View All
IKEA filing cabinet black

50.00

Andrew

View All
WOOD TABLE 120CMS LONG

22.00

alan

View All
Suspension files

0.10

annette

View All
Black wooden chairs

45.00

Maria

View All
Capton bench vintage,good condition,pick up only from g43 area.

125.00

Rozina

View All
Executive Managers Office Chair

60.00

Bobby TJ

View All
Desk with lid aka bureau

40.00

lorenzo

View All
Fileing cabinet

40.00

Karen

View All
Moving house boxes and bubble wrap

15.00

Nicola

View All
All Filters